Okta activation emails are not sent when using the Activate User card.

Emails may not be received based on rejections from the receiving email server. This issue can appear if the email provider rejects the emails from Okta due to the recipient's mailbox not being set up when the email is sent, the inbox being full, the address not being valid, or if the inbox is not accepting emails from Okta for some other reason.

Use the following system log query to check if an email has been sent:

debugContext.debugData.category eq "email.welcome"

For a more detailed overview of potential issues and instructions on how to check and resolve them via API calls, please refer to this article.

 

• Workflows
• User Lifecycle Management

This is caused by selecting the value No from the drop-down for the activate user card.

 

1. After following the steps provided in the previous section, check the Activate User card in Workflows.
2. Go back to the flow.
3. Click on Options on the card;
4. Click the dropdown menu.
5. Select Yes.
6. Then Save.
    

Related References

• Activate User card