Okta Activation Emails Are Not Sent When the Activation Is Done via Workflows
Last Updated:
Overview
Okta activation emails fail to send when using the Activate User card in Okta Workflows if the card configuration disables the email notification. Selecting the option to send the activation email within the card settings resolves the issue. Additionally, email providers reject Okta emails if the recipient mailbox is invalid, full, or unconfigured.
Applies To
- Okta Workflows
- User Lifecycle Management
- Okta Classic Engine
- Okta Identity Engine (OIE)
Cause
The Activate User card in Okta Workflows contains an option to send an activation email. If administrators set this option to No, Okta does not send the email. Alternatively, the receiving email server rejects the email if the recipient's mailbox is unconfigured, full, or invalid.
Solution
How do administrators configure the Activate User card to send emails?
Configure the Activate User card in Okta Workflows to send the activation email by modifying the card options.
- Open the flow containing the Activate User card in Okta Workflows.
- Select Options on the Activate User card.
- Select Yes from the dropdown menu.
- Select Save.
How do administrators investigate email delivery failures?
If the card configuration is correct but users still do not receive emails, investigate potential delivery failures using the Okta System Log.
- In the Okta Admin Console, go to Reports > System Log.
- Use the following query to check if Okta sent the welcome email.
debugContext.debugData.category eq "email.welcome" - Review the Unblocking an Email Address From the Okta Email Address Bounce List Using the API documentation for instructions on unblocking an email address from the Okta bounce list via Application Programming Interface (API) calls.
