<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-M74D8PB" height="0" width="0" style="display:none;visibility:hidden">
Loading
Skip to NavigationSkip to Main Content
System Status
Announcements
Announcements
Search
Search
Select Language
Knowledge Base
Knowledge Articles
Support Videos ↗
Documentation
Product Documentation ↗
Developer Documentation ↗
Product Release Notes ↗
Community
Events & Webinars
Okta Ideas ↗
Resources
Product Hub
Customer Success Hub
Product Release Update
Learning
Okta Learning ↗
Get Support
Open a Case
HomeKnowledge Base
Monday.com Provisioning Error "Invalid JSON: Unexpected character ('<' (code 60)): expected a valid value "
Jan 21, 2026
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview

Monday.com provisioning flow fails with the following error visible in the Okta dashboard:

Automatic provisioning of user <user> to app monday.com failed: Error while verifying if user <user> exists: . Errors reported by remote server: Invalid JSON: Unexpected character ('<' (code 60)): expected a valid value (JSON String, Number, Array, Object or token 'null', 'true' or 'false')

 

Applies To
Cause
The API Token used to create the API connection is invalid.
Solution

  1. Go to the Okta Admin Console and navigate to Applications > monday.com > Provisioning > Integration > Edit.

  2. In API Token, enter the Provisioning Token from monday.com.

  3. Click Test API Credentials, verify the connection was successful, and then click Save.

  4. Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.

 Tasks 

  1. After identifying the failed task for the user that should be retried, click on Retry Selected.

 

Related References

 

Recommended content

Still looking for help?
Loading
Monday.com Provisioning Error "Invalid JSON: Unexpected character ('<' (code 60)): expected a valid value "