Generating and exporting browser logs in Microsoft Edge is necessary for troubleshooting Okta network issues. Capture a HAR file using the Edge Developer Tools to record network requests during an issue reproduction.

• Okta Identity Engine (OIE)
• Okta Classic Engine
• Network Logs
• Troubleshooting
• Microsoft Edge

What are the steps to generate and export a Microsoft Edge HAR file for Okta troubleshooting?

Open the Microsoft Edge Developer Tools, record the network requests while reproducing the issue, and save the output as a HAR file.

1. Open Microsoft Edge and navigate to the page where the issue occurs.
   • NOTE: This is tab and window-dependent. If the issue occurs in a new tab or window, perform the HAR recording in that specific new tab or window.
2. Click the horizontal ellipsis menu button, select More Tools, and click Developer Tools.
3. Click the Network tab, click the Record button in the upper left corner of the tab, and verify that it is red. If it is grey, click it to start recording.
4. Select the Preserve log checkbox.
5. Click the Clear button to clear out any existing logs from the Network tab.
   • NOTE: Do not close the Developer Tools panel. Closing the panel ends the recording and deletes the HAR file.
6. Reproduce the issue while Developer Tools records network requests.
7. Once the issue reproduces fully, right-click anywhere on the grid of network requests, choose Save as HAR with Content, and save the file to the computer.
8. Upload the HAR file to the Okta Support Portal to automatically sanitize the HTTP traces. Refer to How to Sanitize a HTTP Trace File Automatically.
   • NOTE: It may be necessary to ZIP the HAR log first, as it can be quite large.

Related References

• How to Sanitize a HTTP Trace File Automatically
• Sanitizing HTTP Traces