How To Contact End User Support for an Okta Org
Last Updated:
Administration
Okta Identity Engine
Summary
Okta end users experiencing technical issues must contact their organization’s internal IT Help Desk or designated Okta Administrator, as Okta Support does not work directly with end users.
How to Get Support as an Okta End User
If an Okta end user is experiencing technical issues, it is important to know that Okta Support works directly with designated IT administrators. To get the help needed, contact the organization's Okta Administrators.
- Log in to the organization’s specific Okta URL (for example, companyname.okta.com) to open the personal User Dashboard.
- Scroll to the bottom of the page. In the bottom-left corner, look for a link labeled Support or Help.
- Click the email link provided in that section. This will automatically address a message to the organization’s internal IT Help Desk or Okta Administrator.
What other Okta support resources are available?
- Okta Documentation for End Users: Common fixes regarding login issues, MFA, and dashboard settings.
- Okta Administrators
- Okta Community for peer-to-peer support
- Okta Trust Center for service status
