Administrators can configure end-user support contact details in Okta to provide technical assistance options. Setting these details ensures that users have access to a technical contact email, support phone number, or a custom help link when encountering issues.

• Okta Identity Engine (OIE)
• Okta Classic Engine
• Administrator Configuration Settings

How are end-user support contact details configured in Okta?

Navigate to the Account settings in the Admin Console to edit the End User Support section and define the technical contact, support phone, help link, and help form options.

1. In the Okta Admin Console, go to Settings, and then select Account.
2. In the End User Support section, click Edit.
3. Configure the following options as needed:
   • Technical contact: Designate a technical contact to receive an email when users submit a help request. The entered email address appears in all new user registration emails by adding ${technicalContact.email}. Review Customize email notifications for details on using the email address for new user registration emails. The email address also appears in the footer of the end-user home page if the Help link option remains unused.
   • Support phone (Optional): Enter a support phone number that displays on Okta help pages. If administrators enter a phone number, the Can't access email link appears after users click Forgot password or Unlock password. Clicking Can't access email displays a message containing the support phone number.
   • Help link (Optional): Enter a URL to create a link to the help site. The link appears in the footer of the end-user home page. If administrators use this option, the Help link replaces the email address entered in the Technical contact option.
   • End User Help Form (Optional): Select this option to display help forms across help and error pages that allow end users to send emails to the technical contact.
     • Review the following example of the end-user help form interface.

Related References

• Account settings