Datadog Provisioning "Error while verifying if user exists: Forbidden. Errors reported by remote server"
Nov 4, 2024
Okta Classic Engine
Okta Identity Engine
Okta Integration Network
Overview
Datadog provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user to app Datadog failed: Error while verifying if user exists: Forbidden. Errors reported by remote server
Applies To
-
Datadog
-
Provisioning
Cause
The API token used for creating the API connection is invalid.
Solution
- Go to Okta Admin Console and navigate to Applications > Datadog > Provisioning > Integration > Edit.
- Enter the token received from Datadog as the API Token.
- Click Test API Credentials, verify the connection as successful, and then click Save.
- Attempt the failed tasks again. Navigate to Dashboard > Tasks.
Any failed assignments should appear under Tasks.
- After locating the failed task for the user that should be retried, click on Retry Selected.
