Learnerbly Provisioning "Error while verifying if user exists: Forbidden. Errors reported by remote server"
Jan 22, 2026
Okta Integration Network
Overview
Learnerbly provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <user> to app Learnerbly failed: Error while verifying if user <user> exists: Forbidden. Errors reported by remote server
Applies To
- Learnerbly
- Provisioning
- Error
Cause
Solution
- Go to Okta Admin Console and navigate to Applications > Learnerbly > Provisioning > Integration > Edit.
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Enter the token received from Learnerbly as the API Token.
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Click Test API Credentials, verify the connection was successful, and then click Save.
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Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
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After locating the failed task for the user that should be retried, click on Retry Selected.
