Databricks Provisioning "Error while verifying if user <username> exists: Multiple users found by userName"
Dec 29, 2025
Okta Classic Engine
Okta Identity Engine
Okta Integration Network
Overview
Databricks provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <username> to app Databricks failed: Error while verifying if user <username> exists: Multiple users found by userName. Expected 0 or 1 results but was 2
Applies To
- Databricks
- Provisioning
- Error
Cause
The cause of this issue is that multiple users are found with the same username on the Databricks side.
Solution
- Please open a support case with Databricks support. They can help check if there are multiple users with the same username and resolve the issue.
- After confirming that the issue is fixed on the Databricks side, attempt the user provisioning again. Go to Okta Admin Console and navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
- After identifying the failed task for the user that should be retried, click on Retry Selected.
