This article details how to collect the local Okta Verify logs from Mac, or Windows Operating Systems. These can be used for independent, or assisted troubleshooting with Okta Support to help diagnose errant conditions, or behaviors.
- Okta Identity Engine (OIE)
- Desktop Okta Verify
Collect Okta Verify Logs on macOS
- First, reproduce any issues associated with a support ticket so that the logs contain relevant information about the issue.
- Manually save a copy of the local Okta Verify log directory from the following location (NOTE: the ~ in macOS is a Symbolic Link to the user's home directory):
-
~/Library/Group\ Containers/B7F62B65BN.group.okta.macverify.shared/Logs/[com.okta.mobile *date--time*.log]
- Terminal command:
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cp -R ~/Library/Group\ Containers/B7F62B65BN.group.okta.macverify.shared/Logs ~/Downloads/OktaVerifyLogs_$(date +%Y_%m_%d-%H%M)
- This will save a copy of the Okta Verify Logs with a time stamp to the current user's Downloads folder.
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- Attach the logs to the Okta support ticket.
Collect Okta Verify Logs on Windows
Step 1: Set Debug Level Logging
- Open registry editor (Windows button + R) to open run command, enter: regedit.
- Navigate to
\HKEY_LOCAL_MACHINE\SOFTWARE\Okta\Okta Verify - Modify LogLevel to Debug.
- Relaunch Okta Verify.
Step 2: Reproduce the Issue
- First, reproduce any issues associated with a support ticket so that the logs contain relevant information about the issue.
- Open the Windows Event Viewer:
- (Windows button + R to open run command, enter: eventvwr)
- Under Applications and Services Logs, right-click the Okta and select Save all Events As....
- Choose the file extension ( preferably ".txt" or ".csv" formats for cross-platform clear view ), a location to save the logs, and name them easily identifiable.
- Attach the logs to the Okta support ticket.
Optional (Windows) - Logs related to the Installation of Okta Verify may be found in %Temp%
- Okta_Verify_[Date][Time].log
- Okta_Verify_[Date[Time]_000_OktaVerifyx64.log
Both of these log files are needed.
Folder Locations:
C:\Users\<username>\AppData\Local\Temp\OktaVerifySetup-20220331T094628-Install.log.C:\Windows\Temp\OktaVerifySetup-20220331T094628-Install.log.
NOTE: The %Temp% depends on the Environment Values in Windows. The default value, System Environment Variables, is C:\Windows\Temp", and User Environment Value is "C:\Users\%username%\AppData\Local\Temp. It is recommended to check both temp folders for the log files.
Related References
- How to Collect Okta Verify Logs on iPhone Device
- How to Collect Okta Verify Logs on Android Device
- Establish a bug reporting channel for Desktop MFA
- Working With Okta Device Access Desktop MFA Logs
