This article will review how to collect Okta Verify logs from iOS devices for troubleshooting.

• Okta Identity Engine (OIE)
• Multi-Factor Authentication (MFA)
• Okta Verify
• iOS

When an account is already enrolled

1. Reproduce the issue once so the logs have relevant information.
2. Open the Okta Verify App.

3. Tap the account on the home screen to open the Account Details screen.
4. Scroll down to Okta Verify Troubleshooter.

5. Tap Send Feedback.

6. A new screen pops up. Enter the email, a detailed description of the error, and the support case number if an Okta Support case was already opened on this topic, and send the report.
7. Once submitted, inform Support which email was used to submit this request so they can review the Okta Verify logs.