ClickUp Provisioning "Error while verifying if user exists: Unauthorized. Errors reported by remote server:"
Last Updated:
Okta Classic Engine
Okta Identity Engine
Okta Integration Network
Overview
ClickUp provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <user> to app ClickUp failed: Error while verifying if user <user> exists: Unauthorized. Errors reported by remote server.
Applies To
- ClickUp
- Provisioning
- Error
Cause
This error occurs because the ClickUp credentials (Base URL and/or API Token) used to create the API connection are invalid.
Solution
- Go to Okta Admin Console, navigate to Applications > Applications > ClickUp > Provisioning > Integration, and click the Edit button.
- Copy and paste the correct SCIM Base URL and SCIM API Token from the ClickUp App.
- Click Test API Credentials, verify the successful connection, and click Save.
- Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under the Tasks section.
- After locating the failed task for the user that should be retried, click on Retry Selected.
