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Bonusly Provisioning "Error while verifying if user exists: Unauthorized. Errors reported by remote server"
Okta Integration Network
Overview

Bonusly provisioning flow fails with the following error visible in the Okta dashboard:

Automatic provisioning of user <username> to app Bonusly failed: Error while verifying if user <username> exists: Unauthorized. Errors reported by remote server:
 

Applies To
  • Bonusly
  • Provisioning
  • Error
Cause
The API token used for creating the API connection is invalid.
Solution
  1. Go to Okta Admin Console and navigate to Applications > Applications > Bonusly > Provisioning > Integration > Edit.
  2. Enter the API token copied from Bonusly.
  3. Click Test API Credentials, verify the connection was successful, and then click Save.
  4. Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.

Tasks

  1. After locating the failed task for the user that should be retried, click Retry Selected.


 

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Bonusly Provisioning "Error while verifying if user exists: Unauthorized. Errors reported by remote server"