An Atlassian Cloud group push fails in Okta due to an incorrect API key. Resolve this by updating the API Token field with a valid Atlassian Cloud API key. Okta generates the following error when attempting to push a group to Atlassian Cloud:

Error while trying to get the group <group name> with the externalId <externalId> and id <id>

• Okta Identity Engine (OIE)
• Okta Classic Engine
• Atlassian Cloud
• Provisioning
• Group Push

This error occurs because the API Token field in Okta contains an incorrect Atlassian Cloud API key.

How is the Atlassian Cloud API key updated?

Please follow the video or the steps below: 

 

Update the Atlassian Cloud API credentials in the Okta Admin Console and retry the group push.

1. In the Admin Console, navigate to Applications and select Applications.
2. Select the Atlassian Cloud application.
3. Go to the Provisioning tab and select Integration.
4. Choose Edit.
5. Enter the SCIM base URL and the valid API key created in the Atlassian organization.
6. Select Test API Credentials to verify the connection.
7. Choose Save.
8. Navigate to the Push Groups tab and attempt the group push again.