Workday Import Fails with Unable to Establish Connection Error in Okta

An Okta Workday import fails because the custom report path is unavailable or the API credentials are invalid. Resolve this issue by updating the custom report path and testing the API credentials in the Okta Admin Console. The Okta dashboard displays the following error:

Unable to establish connection to fetch custom report: GET <CustomReport> returned a response status of 500 Internal Server Error. 

• Okta Identity Engine (OIE)
• Okta Classic Engine
• Workday
• Provisioning
• Importing

The path to the custom report configured in Okta is unavailable, or the API credentials for Workday provisioning are invalid.

How is the Workday custom report connection error resolved?

Update the custom report path and test the API credentials in the Okta Admin Console to resolve the import error.

1. Navigate to Applications > Applications > Workday in the Okta Admin Console.
2. Select the Provisioning tab.
3. Select API Integration from the menu on the left.
4. Click Edit.
5. Update the path to the custom report in the Custom Report JSON URL field.
6. Click Test API Credentials.
7. Click Save.
8. Refresh the page and trigger an import from the Import tab.