Ultipro SSO Fails with the "Verification Failed" Error Message
Aug 5, 2025
Single Sign-On
Lifecycle Management
Okta Integration Network
Okta Classic Engine
Okta Identity Engine
Overview
After disabling provisioning, the Single Sign On (SSO) for Ultipro fails with the following error:
Verification failed: User attribute [EepPersonID] used for externalId is not found in app schema.
Applies To
- Ultipro
- Single Sign On (SSO)
- External ID
Cause
Verification failed: User attribute [EepPersonID] used for externalId is not found in app schema.
On the Ultipro side, the EepPersonID is used as an external facing unique identifier and may get removed in the process.
Solution
As required by the Okta Ultipro integration, in order for the SSO to be successful as per the UltiPro prerequisites and known issues article, the EepPersonID attribute needs to be added back to the XML that the application is sending back to Okta as a response as per the Okta UltiPro report template article.
