Zoom Provisioning Error "The user already exists"
Jul 12, 2024
Okta Classic Engine
Okta Integration Network
Overview
The user already exists
This article provides the steps to troubleshoot this issue.
Applies To
- Zoom
- Provisioning
- Lifecycle Management
Cause
Zoom does not support linking of existing accounts through provisioning and only supports pushing new users and/or updates.
Solution
To resolve this issue, follow these steps:
- Unassign the affected users from the Zoom app.
- Go to the Zoom app in Okta and select the Assignments tab. Click on the X button to unassign any user who is displaying the error message.
- Run an import from Zoom to Okta.
- In Okta, go to Applications > Applications > Zoom > Import > click the Import Now button to import users from Zoom.
- Match inbound Zoom users to their Okta counterparts.
- In the Import from Zoom dialog box, map the inbound Zoom users to their corresponding Okta users by matching the values in the appropriate fields. Click on Import to complete the process.
