Zoom Single Sign-On (SSO) flow fails with the following error visible on Zoom's landing page:

Something went wrong while you tried signing in with SSO. To further troubleshoot the issue, please contact your admin and provide the following tracking ID.
 

NOTE: This is not an Okta SSO error but an error on the application end.

• Single Sign-On (SSO)
• Zoom

To resolve this issue, all actions need to be performed on the application's end.

Export a list of users from the Zoom Admin portal as a .csv file, remove all users except the affected one, and import the file in the Zoom Admin portal. When prompted to Add User or Update User, select Add User, and make sure SSO User is selected as the feature.

For specific instructions on importing or exporting users within Zoom, review Zoom's Batch importing, exporting, or updating users on your Zoom account. For specific steps on performing these actions, please reach out to Zoom Support.