Okta Single Sign-On to Zoom Fails With a Something Went Wrong Error

A Zoom Single Sign-On (SSO) error occurs on the application side rather than within Okta. Resolving this requires exporting and re-importing the affected user within the Zoom Admin portal. The SSO flow fails with the following error visible on the Zoom landing page:

Something went wrong while you tried signing in with SSO. 

To further troubleshoot the issue, please contact your admin and provide the following tracking ID.

NOTE: This is not an Okta SSO error but an error on the application end.

• Okta Identity Engine (OIE)
• Okta Classic Engine
• Single Sign-On (SSO)
• Zoom

The error originates on the Zoom application side rather than within Okta, typically indicating a user account configuration or synchronization issue within Zoom.

What steps resolve the Zoom Single Sign-On error?

Export the user list from the Zoom Admin portal, isolate the affected user, and re-import the file to correct the user configuration.

1. Export a list of users from the Zoom Admin portal as a .csv file.
2. Remove all users from the file except the affected user.
3. Import the updated file into the Zoom Admin portal.
4. Choose Add User when the Zoom Admin portal prompts to add or update the user.
5. Select SSO User as the feature.

NOTE: For specific instructions on importing or exporting users within Zoom, review the Batch importing, exporting, or updating users on your Zoom account. Contact Zoom Support for further assistance with these actions.