JumpCloud provisioning flow fails with the following error visible in the Okta dashboard:

Automatic provisioning of user <username> to app JumpCloud failed: Error while verifying if user <username> exists: Unauthorized. Errors reported by remote server: invalid authorization

 

• JumpCloud
• Provisioning
• Error

1. Go to Okta Admin Console and navigate to Applications > Applications > JumpCloud > Provisioning > Integration > Edit.
2. Enter the API key that was generated in the JumpCloud Administrator Portal in the API Token field.
3. Click Test API Credentials, verify the connection was successful, and then click Save.
4. Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.

5. After locating the failed task for the user that should be retried, click on Retry Selected.

Related References

• JumpCloud: Configuration Guide