During account activation, Okta sends a Welcome to Okta email that allows the user to configure a password and finish activating the account. Prevent Okta from sending this welcome email by using manual password configuration, Application Programming Interface (API) parameters, Active Directory provisioning settings, or global email customization settings.

• Okta Identity Engine (OIE)
• Okta Classic Engine
• User Lifecycle Management
• Directories

How can an Okta administrator suppress the Welcome email during user activation?

Prevent users from receiving an Okta Welcome email by utilizing manual creation, API calls, Active Directory settings, or global email customizations.

How can an Okta administrator manually create a user without sending an activation email using the Admin Console?

Create a user manually from the Admin Console and configure a password to bypass the activation email.

1. Create a user manually from the Admin Console.
2. Activate the user and set a password.
3. Require a password change during the first Okta login for additional security.

How can an Okta administrator create and activate users without sending an activation email using API?

Utilize the Okta API to create and activate users without triggering the welcome email by passing specific parameters.

• Create and activate the user via the API using the Create User with Password call. This call sets the password and activates the user without sending an activation email. Use the activate=true parameter to activate the user at the time of account creation.
• Create the Okta user without activating the account. Activate the user via the API with the sendEmail parameter set to false, as described in the Users API documentation.

How can an Okta administrator suppress the activation email for Active Directory imports?

Prevent the sending of activation emails for users imported from an Active Directory integration that uses delegated authentication by adjusting the provisioning settings.

1. Navigate to Directory, and then select Directory Integrations.
2. Select the Active tab, and then choose the specific Directory.
3. Navigate to the Provisioning tab, and then select To Okta.
4. Select the Don't send new user activation emails for this domain checkbox to activate the feature.

How can an Okta administrator disable the activation email for the entire organization?

Suppress the activation email globally for all new user account activations by disabling the audience setting in the email customization menu.

1. Navigate to Customizations, and then select Brands.
2. Select the specific Okta brand.
3. Select Emails.
4. Select User activation from the email templates.
5. Locate the Audience setting and select Disabled for all.

Related References

• Activate a user
• Add users manually
• How To Set the Audience for Email Templates in an Okta Tenant