During account activation, Okta users receive a Welcome to Okta email. This email allows the user to configure their Okta password and finish activating their account. In some situations, it is preferred to avoid sending the welcome email to users during activation.

• End User experience

There are several ways to prevent users from receiving an Okta Welcome email. These are detailed below:

• Create a user manually from the Admin dashboard and activate and set a password for this user. For additional security, the password must be changed during the first Okta login.

• Create and activate the user via API using the Create User with Password call. This call will set the password for this user and activate them without sending an activation email. The activate=true parameter will need to be used to activate the user at the time of their account creation.
• Create the Okta user, but do not activate it. Then, activate the user via API with the sendEmail parameter set to false, as described in the Users API documentation.

• For users imported from the active directory that is using delegated authentication, the sending of activation emails can be prevented by leveraging the Activation emails feature found on Directory > Directory Integrations > Active tab > select the Directory > Provisioning > To Okta tab, setting the Don't send new user activation emails for this domain to active.

NOTE: Please look at the related references below for more information about the proposed solutions.

Depending on a business's needs, Okta Administrators may require the User activation email to be sent to no user, suppressing these activation emails from being sent out at the tenant level.

In order for the activation email not to be sent globally for new user account activations, the activation email can be suppressed by going to Customisations > Brands > select the Okta brand > Emails > from the email templates, select the User activation > look for a setting called Audience. This will need to be set to Disabled for all as shown in the screenshot below:

Related References

• Create User with password
• Add users manually