Grayscale Provisioning Error "Unauthorized. Errors reported by remote server: Authorization failure. The authorization header is invalid or missing"
Last Updated:
Okta Integration Network
Overview
Grayscale provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <username> to app Grayscale failed: Error while verifying if user <username> exists: Unauthorized. Errors reported by remote server: Authorization failure. The authorization header is invalid or missing
Applies To
- Grayscale
- Provisioning
- Error
Cause
Solution
- Go to Okta Admin Console and navigate to Applications > Applications > Grayscale > Provisioning > Integration > Edit.
- Enter the Grayscale username and password credentials.
- Click Test API Credentials, verify the connection was successful, and then click Save.
- Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
- After locating the failed task for the user that should be retried, click on Retry Selected.
Related References
