Axis Security Provisioning "Error while verifying if user exists: Unauthorized"
Jan 16, 2026
Okta Integration Network
Overview
Axis Security provisioning flow fails with the following error visible in the Okta dashboard:
Automatic provisioning of user <user> to app Axis Security failed: Error while verifying if user <user> exists: Unauthorized
Applies To
- Axis Security
- Provisioning
- Error
Cause
Solution
- Go to Okta Admin Console and navigate to Applications > Axis Security > Provisioning > Integration > Edit.
- Enter the token copied from the Axis Management Console as the API Token.
- Click Test API Credentials, verify the connection was successful, and then click Save.
- Attempt the failed tasks again. Navigate to Dashboard > Tasks. Any failed assignments should appear under Tasks.
- After locating the failed task for the user that should be retried, click Retry Selected.
