Request for Information Regarding the Okta Incident in August 2024

Hi Okta Community,

We experienced an issue in August 2024 where users were unable to log in to Okta.

We apologize for contacting you regarding an incident that occurred approximately two years ago. As limited information remains available on our side, we would greatly appreciate your assistance with the following items.

And We have two questions we would like to ask.

1. Impact Scope and Root Cause

We reviewed the incident report available at the time; however,the report did not include detailed information regarding the root cause.

If you have any additional details regarding the scope of impact and the cause of the incident, we would appreciate it if you could share them with us.

Below are the details from Okta’s notification email, along with the reference URL:

Service Incident Details  

AD agent connection issues on OK14  

Status: Investigating  

Start Time: 2024-08-13 07:00:00 PT  

Affected Cells: US Cell 14

Affected service feature(s): Core Service

Affected Audience: Admin, End user

Reference:  

https://status.okta.com/*incident/a9C4z000000TXIdEAO

2. Preventive Measures and Business Continuity Planning (BCP)

Could you please confirm whether this incident may have been caused by an issue with the Okta Active Directory Agent itself or by a connectivity issue?

Could you please advise us on any recommended preventive measures, configurations, or BCP options that would help avoid a situation in which users are unable to log in to Okta if a similar incident occurs in the future?

Thank you very much for your support. 

We look forward to your response.