EricS.91859 (Customer) asked a question.
we moved to secureid / I have was not able to log in all day friday / no reply from any of the messages sent using the link and information given, finally somehow go the email to come to reset password and got in. saved information / now today I back to the same situation and can not work or log in and have no way to get help any suggestions
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello @EricS.91859 (Customer) Thank you for posting on our Community page!
Password reset emails fail to arrive or login failures repeat after a successful reset due to several factors. Email delivery problems occur when email providers filter password reset emails to spam, block them, or fail to send them due to misconfiguration. An account state mismatch occurs when the account enters an invalid or locked state that prevents login even after a password reset. This happens if the SecureID migration process fails to complete cleanly for the user record. Additionally, a multi-factor authentication (MFA) mismatch occurs when the account requires a factor that lacks proper enrollment or activation.
Solution
What steps resolve the SecureID login failure?
Contact the internal Information Technology (IT) support team, provide the exact error message and timeline of the login failures, and request an account state and system log review in the Okta Admin Console.
The IT support team must verify the account status.
The IT support team must review the user account state, verify the SecureID factor enrollment status, and check the system logs for password reset emails in the Okta Admin Console.
Thank you for reaching out to our Community and have a great day!
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What is a phone number for the support team please?
[Redacted by Moderator]
I have sent several of the message for help with my password and received nothing back. I was able to finally do a password reset late Friday and logged in. Today, using that same information I can no log in, unlock or reset the password. I can not work.
I can not reach anyone after sending updated requests today for help again.
This is the only reply I have, and you say to call IT for help, yet you provide no contact phone number. I believe there may be a mismatch as I have a scan login that uses OKTA. That appears to work, but this if for Lead Advantage Pro. I can not get a email to reset, no code via sms nothing. I need to speak to someone and resolve this issue.
Please can you provide a phone number to speak to someone who can see what the issue is and resolve it for me.
Thank you,
Eric
[Redacted by Moderator]
Call them how? There is no phone number that I can find. Can you please provide a phone number for customer service?
Hello @EricS.91859 (Customer) You will need to reach out to your own support, we do not have their phone number or a point of contact. You should try to reach out to your company's Helpdesk/IT Support.
Our support has no information for me to do anything on OKTA. I have called them.
How can the people at OKTA help me?
[Redacted by Moderator]
https://insureid.okta.com/
Anyone able to assist in unlocked account, resetting password etc…?
[Redacted by Moderator]
Hello @EricS.91859 (Customer) This is a public forum, your Okta administrators are most likely not monitoring this to provide assistance. You need to reach out to them through your internal channels.
Thx,
[Redacted by Moderator]