OktaT.64430 (Customer) asked a question.
I’m unable to add an owner for the Okta AI Agents. When I try, I receive the error: “Failed to update owners, please try again.” Without assigning an owner, I can’t activate the agents or establish a connection to the agent.
Is there an option to raise a support ticket from the demo tenant, or is support ticketing restricted to non-demo/production tenants?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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Support ticketing is not limited to production tenants only per se, they are limited to paid accounts. If you already have an account with us, I recommend reaching out to your Okta Account Executive to discuss what options you have to add your test/integrator/preview tenants under the umbrella of Support along with the production environment.
As for the issue you are reporting, I haven't seen any similar reports as of yet, and it being Early Access, I expect some rough edges to the experience.
Of the top of my head, I was thinking maybe it's a permission issue, but I'm not seeing "admin role" being a requirement for the Okta AI Agent owners, so perhaps check the status for the user you are trying to assign. If you are assigning a group, check to see what (if any) users you have in that group and if anything might be wrong with them.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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@Mihai Negoita - Okta (Okta, Inc.) - Thank you for your time & efforts in helping me resolve this issue. I’d like to share a few additional details that may help with troubleshooting:
I assigned the “Active” user as the owner when they are not an admin user, and I encountered the issue.
I also assigned the “Active” user as the owner when they are an admin user, and I encountered the same issue.
When i try assigning the ownership to existing group, The similar issue occurs.
In all scenarios, the issue persisted. I'm unable to upload the error message here.
While I don't think that action will be logged in the Okta System Logs, you can check, and you might be able to gather more info about the failure from the browser developer console logs.
Unfortunately, there I'm not aware of anything else that could be checked from your end without Okta Support engagement.
Regards.
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