PeterC.89523 (Customer) asked a question.
Super admin have left the company, we can't assign another super admin
We have lost administrative control of our Okta org and need help regaining Super Administrator access.
Our organization's only Super Administrator has left the company. His account is still active in Okta, but no remaining employee has the full Super Administrator role. My own account has only limited admin rights, so I cannot remove the departed user's role, promote a new Super Admin, or open a support case through the admin portal.
Hi @PeterC.89523 (Customer) , Thank you for reaching out to the Okta Community!
Please contact your Okta Account Executive or Customer Success Manager.
They will be able to open a case on behalf of your organization and coordinate with the Support team to validate identities and implement a new Super Admin.
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