GuilhermeT.66338 (Customer) asked a question.
MFA Reset Request – Lost Access to Okta Verify Device
Hi everyone,
I have a developer account in Okta and I’m currently locked out because I lost access to the device where Okta Verify was installed.
- Account type: Developer / integration account
- Issue: When I try to sign in, Okta always asks me to authenticate with Okta Verify , but I don’t have the old device anymore, so I can’t complete the MFA step.
- Goal: I need to log in so I can enroll Okta Verify on a new device.
Is there a way to reset or remove the Okta Verify factor for my account, or to reset MFA, so that I can register a new device?
Thanks in advance for any guidance.
Hello @GuilhermeT.66338 (Customer) Thank you for posting on our Community page!
We understand that you require assistance with account recovery. Free trial/Developer account credentials or MFA cannot be accessed by anyone outside of the primary account administrator. Therefore, Okta is unable to access or reset your password or MFA.
Please also see: https://support.okta.com/help/s/article/recovery-steps-in-case-of-developer-edition-org-admin-account-lockout-post-mfa-enforcement?language=en_US
You may, however, create a new free trial/Developer account.
Also please note that if you have a Paid Service with Okta, you can open a case with support for additional assistance.
Thank you for reaching out to our Community and have a great day!
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