DonavanW.90226 (Customer) asked a question.
I try to log in on my PC, and when I go to my trial login before Okta and it has my school email associated I enter my email and password just fine but when it gets to the verify passcode , that you would get from your mobile app . It always comes back and says some error was found , i can't figure it out. because the codes are 'Current', but it still doesn't allow me to login
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi @DonavanW.90226 (Customer) , Thank you for reaching out to the Okta Community!
Ideally you require a stable internet connection and the time/date settings on the devices to be set to Automatic to ensure there is no time skew that would cause them to be out of sync.
You should also have an offline verification method enrolled for situations where an internet connection would not be available.
You can check out more info about MFA recovery in this article.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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Hey unfortunately that does not help. Is there anyway we can delete my trial account all together, so I can make a new one ?
Free trail/dev/integrator accounts all outside of the scope of support. Trial orgs are automatically deactivated once the trial period has elapsed and the integrator orgs don't expire, but will be automatically deactivated after 180 days of inactivity unless you submit an app to the OIN.
You can submit a request via this form for data deletion for privacy reasons, if needed. This is handled by a different team and is not intended for email re-use.
You could try using the method mentioned at step 2 in this article to see if you can sign up for a new org.
Regards.
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