RafaelF.69508 (Customer) asked a question.
Admin Lockout - Expired Trial
Hello Okta Community Team,
I am writing because our trial has expired and I am completely blocked from accessing the Support Portal to open a ticket.
Because the trial ended, our VPN integration is now restricted, and I cannot add new employees to the system. This is a "production down" situation for our new hires.
Could you please escalate this to the account team to have our trial extended by 48–72 hours? This will allow us to manage our users while we finalize the renewal/subscription process.
Hi @RafaelF.69508 (Customer) , Thank you for reaching out to the Okta Community!
Independent Software Vendors (ISVs) who have published applications in the OIN can send an email to developers@okta.com with the subject: "ISV - <issue description>" .
If you have a paid production/developer account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required) so our Okta Support colleagues can review the matter. If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, engaging our Okta Sales team to discuss the matter of acquiring Okta Support services would be the only option as it is unfortunately completely outside of the Okta Community Team's scope.
Regards.
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