GeorgyS.35058 (Customer) asked a question.
Hi everyone,
I’m trying to upgrade my Okta subscription from Trial to the Starter plan, and I’am totally stuck atm. Can't reach the dashboard coz it's stonewalled with a feedback form that doesn't ever close. I'm currently trying to reach you over the phone for 15+ minutes.
Has anyone dealt with this recently? What’s the fastest way to get a response (alternate contact, form, partner/reseller, escalation path)?
Honestly, just trying to reach Okta official sales people or support here, coz I also can't open a personal case (the page says that I'm no super admin, tho I am).
Please reach me out via my accounts email or phone number. This is urgent for us - we wouldn't want to move away from this solution
Hello @GeorgyS.35058 (Customer) , thank you for contacting Okta Community, and Happy Holidays!
According to the information available to our team, one of our Okta Sales team members has already reached out to you. Please continue the conversation with them on that thread.
However, responses will be temporarily delayed due to the holiday schedule. We apologize for any inconvenience this may cause you and thank you for your understanding.
Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you.