AdminO.38972 (Customer) asked a question.
HELP - cannot reach any sales to purchse my plan
Hi everyone,
I’m trying to upgrade my Okta tenant from Trial to the Starter plan, and I’ve been stuck for a month because Sales won’t respond. I’ve called multiple numbers 20+ times, left voicemails, and sent emails — zero reply.
For a company the size of Okta, this is honestly wild.
Has anyone dealt with this recently? What’s the fastest way to get a response (alternate contact, form, partner/reseller, escalation path)?
Hello @AdminO.38972 (Customer) , thank you for contacting Okta Community, and Happy Holidays!
According to the information available to our team, one of our Okta Sales team members has already reached out to you and escalated the request. Please continue the conversation with them on that thread.
However, responses will be temporarily delayed due to the holiday schedule. We apologize for any inconvenience this may cause you and thank you for your understanding.
Regards.
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