DarnellK.21025 (Customer) asked a question.
Hi,
This is not my first time installing the Okta agent but recently things aren't working properly. Over the course of two days I've played with fresh installs of Server 2025 and 2019. Servers are updated and promoted to dc and I run the agent installer as a domain admin. The install finishes with me logging into Okta to verify the challenge, but the setup never progresses to step 2 (basic settings) and I'm unable to perform mappings and sync.
Agent log doesn't show any errors but looks mostly like this:
2025/12/28 15:17:58.367-05:00 Info -- DC01(8) -- GET: https://"myorg"/api/1/internal/app/activedirectory/0oaypf6ci4MITq875697/agent/a53yotpn7nJATLAIF697/nextAction?agentVersion=3.22.0.0&pollid=dcde5fb3-0237-4a39-a3af-c1a958f1dc6a
2025/12/28 15:17:58.367-05:00 Info -- DC01(4) -- Decrypting payload
2025/12/28 15:17:58.367-05:00 Info -- DC01(4) -- Payload successfully decrypted
2025/12/28 15:17:58.367-05:00 Info -- DC01(4) -- Next action = NONE
2025/12/28 15:17:58.367-05:00 Info -- DC01(9) -- GetResponse starting, CurrentConnections:2, ConnectionLimit:10, Timeout:33000, ReadWriteTimeout:300000, KeepAlive:True, ConnectionLeaseTimeout:300000.
2025/12/28 15:17:58.367-05:00 Info -- DC01(11) -- Decrypting payload
2025/12/28 15:17:58.383-05:00 Info -- DC01(11) -- Payload successfully decrypted
2025/12/28 15:17:58.383-05:00 Info -- DC01(11) -- Next action = NONE
2025/12/28 15:17:58.383-05:00 Info -- DC01(8) -- GetResponse starting, CurrentConnections:2, ConnectionLimit:10, Timeout:33000, ReadWriteTimeout:300000, KeepAlive:True, ConnectionLeaseTimeout:300000.
It's always Next action - None.
I've also tried different domains and that didn't work. So now I have two ad directory integrations in my org that appear connected but say configuration not complete. Can't delete them either.
Okta service is running
okta service has domain admin privs
windows firewall has been turned off
ntp is in sync
updated to the last .net framework for 2019
What am I missing?
Hello @DarnellK.21025 (Customer) Thank you for posting on our Community page!
Since this is happening across different OS versions and even different domains, the issue likely resides in the Okta Admin Console state or a specific networking/TLS handshake requirement that hasn't been met.
You mentioned you have two integrations that say "Configuration not complete" and can't be deleted. This is often the root cause. If Okta thinks a setup is "in progress," it might not push the
Next action
to a new agent install.
Please also see if all the requirements have been meet:
https://help.okta.com/en-us/content/topics/directory/ad-agent-prerequisites.htm
Thank you for reaching out to our Community and have a great day!
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