PhilS.28776 (Customer) asked a question.
In the past two weeks, two different MFA code accounts in my Okta Verify mobile app have disappeared on their own. What could have caused this?
App version: 8.17.2
Mobile device: Pixel 9
I just removed an account and recreated it, which made the most recent account created disappear. I currently have 11 accounts in the Okta Verify mobile app.
This behavior makes the application look unreliable. Any insight?
Hi @PhilS.28776 (Customer) , Thank you for reaching out to the Okta Community!
Depending on the how often you use the app, it's possible that the Android features turn off the app resulting in the account falling out of sync with the services. The devices time and date setting being set to automatic is also crucial for proper functionality.
That being said, I would recommend reaching out to your company's or service provider's IT support or Help Desk so they can review the matter and provide further assistance. Depending on company policies, you might also require their assistance for re-enrollement.
If needed, a dedicated Okta Admin can open a case to work with our colleagues from the Okta Support team for an in-depth investigation.
While Okta provides the Product(IAM, SSO, Okta Verify etc.), individual application access, account management and access policies are handled by your organization or service provider.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi @PhilS.28776 (Customer) , Thank you for reaching out to the Okta Community!
Depending on the how often you use the app, it's possible that the Android features turn off the app resulting in the account falling out of sync with the services. The devices time and date setting being set to automatic is also crucial for proper functionality.
That being said, I would recommend reaching out to your company's or service provider's IT support or Help Desk so they can review the matter and provide further assistance. Depending on company policies, you might also require their assistance for re-enrollement.
If needed, a dedicated Okta Admin can open a case to work with our colleagues from the Okta Support team for an in-depth investigation.
While Okta provides the Product(IAM, SSO, Okta Verify etc.), individual application access, account management and access policies are handled by your organization or service provider.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
--
Help others in the community by liking or hitting Select as Best if this response helped you.
Collect them all. Learn a new skill and earn a new Okta Learning badge.
Just released: More Okta Community badges just added
AMA Alert: Starting the Year Strong with Stronger Authentication (MFA) Adoption