Jane SandraJ.78122 (Customer) asked a question.
Hi! I think I deactivated all 2 step methods allowed to login for my account, but the account already had 2fa enabled. So now after I insert the password, because the authenticator is not allowed, I get the screen with "Authentication denied", so I'm not able to login into the account, to put back all the authentication method for 2fa. Looks like I'm stuck. How could help me? Thanks!
Hello @Jane SandraJ.78122 (Customer) Thank you for posting on our Community page!
If you have a Paid Service with Okta, you can open a case with Support and they should be able to provide further assistance from that side.
If you are using a Free Trial/Developer account, at this time these type of account do not have access to support and unfortunately there is nothing we can do. You may, however, create a new free trial/Developer account and make sure that when you remove a policy, you test the changes in a different browser to avoid this type of situations.
Thank you for reaching out to our Community and have a great day!
--
Help others in the community by liking or hitting Select as Best if this response helped you.
I agree with Paul's comments.
You seem to be getting a different error. I was able to get past the "Unable to Sign-In" error in a similar situation while researching the combination of Global, Enrollment, and Sign-On policies.
You can try accessing the admin URL {your-sub-domain}-admin.okta|oktapreview.com. If you had a different policy for the Okta Admin dashboard than the end user dashboard, you might be able to log in.
Once you are able to get back in, I would suggest creating a test user and a test group and make the changes to your policies using that test user and test group so if the test user gets locked out, you are not locked out.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello @Jane SandraJ.78122 (Customer) Thank you for posting on our Community page!
If you have a Paid Service with Okta, you can open a case with Support and they should be able to provide further assistance from that side.
If you are using a Free Trial/Developer account, at this time these type of account do not have access to support and unfortunately there is nothing we can do. You may, however, create a new free trial/Developer account and make sure that when you remove a policy, you test the changes in a different browser to avoid this type of situations.
Thank you for reaching out to our Community and have a great day!
--
Help others in the community by liking or hitting Select as Best if this response helped you.