DavidS.25339 (Customer) asked a question.
Request to Disable Okta Verify Due to Broken Phone
Hello,
I am currently unable to access my Okta account because my phone, which I used for Okta Verify, has stopped working. As a result, I cannot complete the multi-factor authentication process.
Could you please advise on how I can disable the Okta Verify app for my account and switch to email-based verification only? I need to regain access as soon as possible.
Thank you for your assistance.
Best regards,
David Serrate Garcia
Hello @DavidS.25339 (Customer) , Thank you for contacting Okta Community.
If you are an employee, contractor, patient, student, or client of a company, institution, or service provider that requires you to use Okta Verify, please contact the company's, institution's, or service provider's IT support or Help Desk team.
While Okta provides the Product (Okta Verify app), your company, institution, or service provider handles individual account management (like MFA reset or password management) and access policies (such as recovery options or alternative factors).
If you are an admin of an Okta org and there is another admin within your org who maintains access, please ask them to help you reset your MFA. Keep in mind that only another Super Admin can reset the MFA of a Super Admin.
If you lose access to your org's Admin Console, the only way to resolve this is with a support ticket. Opening a support ticket is a feature available to paid accounts. You can read more about it in the Workforce Identity Cloud Free Trial Account Support Policy Change article.
If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required). If those options are not available for you despite having a paid account, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
Unfortunately, if no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account. You may need to use a different email address.
Alternatively, if you do not have a paid account but are interested in getting one, you can contact our Sales team. A paid account could be used to request assistance for a connected free account, but the Sales team would have more details on that.
Regards.
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