Hello @osto.21858 (Customer)​ , thank you for contacting Okta Community. 

If you are an employee, contractor, patient, student, or client of a company, institution, or service provider that requires you to use Okta Verify, please contact the company's, institution's, or service provider's IT support or Help Desk team.

While Okta provides the Product (Okta Verify app), your company, institution, or service provider handles individual account management (like MFA reset or password management) and access policies (such as recovery options or alternative factors).  

Please contact your company's or service provider's  IT support or Help Desk so they can review your account information and provide further assistance.

If you are the admin of an Okta org and there is another admin who maintains access, please ask them to reset your MFA. Keep in mind that only another Super Admin can reset the credentials of a Super Admin.

If you are the only Super Admin in your org, I recommend that you open a Support ticket (Customer Support Account ID number required). You could also provide more details in a ticket that shouldn’t be given here, as this is a public space.

Please note that opening a support ticket is a feature available only to paid accounts. If you do not have a paid account, but are interested in upgrading, you can contact our Sales team. 

Regards. 

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