homayouns.67212 (Customer) asked a question.
I signed up for a free developer integrator plan. the process went well but after sign up when i tried to sign into my account I am not able to get in. after providing username and password it sends a code to the okta verify app but when i go to the app I am not able retrieve it because there is no organization listed in the app. when i try to add an organization it needs to scan a QR code but I am not able get that code because when i try to sign back in, it again tries to send a code to the app. basically we are going in circles. could you please reset this account so I can register again and be able to have access to the QR code. I have created another personal account so that I can post this message. the account having problems is a different one
Hi @homayouns.67212 (Customer) , Thank you for reaching out to the Okta Community!
Please note that free trial/developer/integrator accounts are only recoverable via self-service provided that you have configured the appropriate policies and backup accounts.
If you have a paid production/developer account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required) so our Okta Support colleagues can review the matter. If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or integrator account with a new email and leverage those for testing.
Beyond that, engaging our Okta Sales team to discuss the matter of acquiring Okta Support services would be the only option as it is unfortunately completely outside of the Okta Community Team's scope.
Regards.
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