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0D5KZ00001PPYQi0APOkta Classic EngineMulti-Factor AuthenticationAnswered2025-11-05T15:44:36.000Z2025-10-09T10:05:33.000Z2025-11-05T15:44:36.000Z

DwightB.37426 (Customer) asked a question.

Bypass Okta credential provider for Citrix SINGLE session

Hi, we have been using Bomgar Okta credential provider with Citrix sessions. 3.1.1. For multi session the citrix session bypasses okta. But for some reason single session doesnt. At the moment io have it installed, but a, having to disable it here. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers - using DWORD disabled 1. Can i do somehitng similar for just single session, or can i edit the registry or "ARCCPSETTING" somehow ?


  • Mihai N. (Okta, Inc.)

    Hi @DwightB.37426 (Customer)​ , Thank you for reaching out to the Okta Community! 

     

    I'm not familiar with the implementation or use case and I haven't been able to find any similar reports, so I would not be able to provide any meaningful insight. 

    If you have an account with us and are a SuperAdmin/Case Admin, please open a case to work with my colleagues from the Support Team to go over the implementation with them in detail and investigate this further. They'll be able to access additional tools and resources to help you get to the bottom of it.  

     

    Regards.

    --

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  • BrandonB.06003 (Customer)

    This sounds liek something citrix is driving rather than okta. i recommend looking to the citrix docs or reach out to their support team

This question is closed.
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Bypass Okta credential provider for Citrix SINGLE session