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0D5KZ00001POhOI0A1Okta Classic EngineAdministrationAnswered2025-10-31T14:46:00.000Z2025-10-01T20:00:12.000Z2025-10-31T14:46:00.000Z

AnthonyC.82346 (Customer) asked a question.

October 1, 2025 at 8:00 PM
I no longer have super admin on my developer environment

I have an Okta developer environment where I am experimenting with Application and Device Authentication with specific security rules. However, the user logged into Okta admin must be a super admin to make changes to these rules, user roles, or access policies. My user is no longer a super admin in my developer environment, so I am unable to make the necessary changes. As a new developer environment requires a new developer org, and a developer org must be tied to my email, I'm unable to set up a new one.

 

Any suggestions?

  • 4 answers
  • 114 views

  • User17157611498146715886 (Customer Support Online Community and Social Care)

    Hello @AnthonyC.61148 (Customer)​ , if you have a paid account, you can contact your Account Executive. A free account can be linked to a paid account under certain conditions; however, your Account Executive will have more details on this.

     

    Regards. 

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  • User17157611498146715886 (Customer Support Online Community and Social Care)

    Hello @AnthonyC.82346 (Customer)​ , thank you for contacting Okta Community.

     

    If there is a second Super Admin account in your org, you can use it to review the permissions of your impacted account.

    Otherwise, the only way to resolve this is with a support ticket. Opening a support ticket is a feature available to paid accounts. You can read more about it in the Workforce Identity Cloud Free Trial Account Support Policy Change article.

     

    If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required). If those options are not available for you despite having a paid account, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf. 

     

    Unfortunately, if no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account. You may need to use a different email address.

     

    Alternatively, if you do not have a paid account but are interested in getting one, you can contact our Sales team. A paid account to be used to request assistance for a connected free account, but the Sales team would have more details on that. 

     

    Regards. 

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  • AnthonyC.82346 (Customer)

    This is part of a larger paid account, so I will open a ticket. However, "use a different email address and start from scratch," is not a great way to treat your developer community.

  • AnthonyC.61148 (Customer)

    It turns out that even though my account is under a larger paid umbrella, the way the okta support login works, I'm always tied to my dev domain, so I can't open a ticket either.

    • User17157611498146715886 (Customer Support Online Community and Social Care)

      Hello @AnthonyC.61148 (Customer)​ , if you have a paid account, you can contact your Account Executive. A free account can be linked to a paid account under certain conditions; however, your Account Executive will have more details on this.

       

      Regards. 

      --

      Help others in the community by liking or hitting Select as Best if this response helped you.

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      Selected as Best
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I no longer have super admin on my developer environment