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0D5KZ00001PNfME0A1Okta Identity EngineWorkflowsAnswered2025-09-30T15:34:06.000Z2025-09-23T17:42:54.000Z2025-09-30T15:34:06.000Z

JoshuaS.66251 (Customer) asked a question.

September 23, 2025 at 5:42 PM
Google Sheets Connector still down. Getting "message": "Invalid input for 'list'. Expected a list".

Hello! As mentioned above i'm getting "message": "Invalid input for 'list'. Expected a list." when running my Workflow with the Google Sheets connector. Oddly this only happens when the flow is run via a triggered automation (either scheduled, helper flows, etc). When clicking "Run" the flow works as expected. I suspect that this is related to the outage yesterday. For context, I have re-authorized the connection but still no dice. Any ideas?

  • 8 answers
  • 327 views

  • TimL.58332 (Workflows)

    @JoshuaS.66251 (Customer)​ @GregG.74198 (Customer)​  -- This is currently a known issue and is being investigated by Engineering. It started occurring directly after https://status.okta.com/#incident/a9CKZ000000oLxh2AE

     

    If you add a wait card (waiting for 5-10 seconds) directly after the Scheduled card it will not fully resolve the issue but it will change the issue from being about a 4 to 1 failure rate to a 4 to 1 success rate.

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  • DianaL.19788 (Customer Support Online Community and Social Care)

    Hello @JoshuaS.66251 (Customer)​ , thank you for contacting Okta Community.

     

    I recommend that you open a Support ticket (Customer Support Account ID number required) so one of our engineers can analyze it and provide in-depth troubleshooting. You could also provide more details in a ticket that shouldn’t be given here, as this is a public space.

    Please note that opening a support ticket is a feature available only to paid accounts. If you do not have a paid account, but are interested in upgrading, you can contact our Sales team. 

     

    Regards. 

    --

    Help others in the community by liking or hitting Select as Best if this response helped you.

    Join the discussion for our Ask Me Anything on September 29, 2025: Device Assurance. Ask our expert questions.

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    • GregG.74198 (Customer)

      I did, and no one is really responding to it even I opened as Sev 2.

  • TimL.58332 (Workflows)

    @JoshuaS.66251 (Customer)​ @GregG.74198 (Customer)​  -- This is currently a known issue and is being investigated by Engineering. It started occurring directly after https://status.okta.com/#incident/a9CKZ000000oLxh2AE

     

    If you add a wait card (waiting for 5-10 seconds) directly after the Scheduled card it will not fully resolve the issue but it will change the issue from being about a 4 to 1 failure rate to a 4 to 1 success rate.

    Expand Post
    Selected as Best

    • GregG.74198 (Customer)

      You guys aren't showing this status at all as an ongoing issue, even it's affecting multiple customers (for me, I have even two completely separate organizations affected). I opened a case as Sev 2 and no real meaningful response. What is going on over there???

      • DianaL.19788 (Customer Support Online Community and Social Care)

        Hello @GregG.74198 (Customer)​ , I hope things have improved in the meantime.

        If you have an open ticket with us and are experiencing difficulty establishing dialogue with one of our engineers, you can contact your Account Executive. They can engage the Support team on your behalf and look into escalating the issue.

         

        If that's not an option, please email us at community@okta.com with your org URL, the email address of a Super Admin, the ticket number, and a brief description of the communication issue. We can look into it and help you get in contact with your AE and the engineer working on your case.

         

        Regards. 

        --

        Help others in the community by liking or hitting Select as Best if this response helped you.

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  • JoshuaS.66251 (Customer)

    I want to provide an update that the issue went away for a while and then returned. It also happens now when clicking "run".

    • DianaL.19788 (Customer Support Online Community and Social Care)

      Hello @JoshuaS.66251 (Customer)​ , thank you for contacting Okta Community.

       

      Please open a Support ticket (Customer Support Account ID number required) so the issue can be monitored by one of our engineers and you can receive in-depth troubleshooting.

      Please note that opening a support ticket is a feature available only to paid accounts. If you do not have a paid account but are interested in upgrading, you can contact our Sales team. 

       

      Regards. 

      --

      Help others in the community by liking or hitting Select as Best if this response helped you.

      Expand Post
This question is closed.
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Google Sheets Connector still down. Getting "message": "Invalid input for 'list'. Expected a list".