AseemS.76786 (Customer) asked a question.
Hello,
Our SharePoint online smart links have suddenly stopped working and receiving following error:
Your organization's security policy doesn't allow you to use this legacy authentication method. For help contact your IT department.
Any suggestions?
@AseemS.76786 (Customer)
What type of integration does this involve? Is your Microsoft tenant is federated with okta?
Hello Rohit,
Yes and we used this process https://support.okta.com/help/s/article/How-do-I-send-federated-users-directly-to-a-Sharepoint-Online-site-with-a-bookmark?language=en_US to create the smart link. It suddenly stopped working.
Thanks.
Hi @AseemS.76786 (Customer) , Thank you for reaching out to the Okta Community!
The issue seems to be boiling down to your authentication policies.
Depending where and what at what step of the authentication you are seeing that message, you will need to check the with your team to confirm if the Microsoft Conditional Access policies or the Okta Authentication Policies have been changed.
For the Okta side of things, you can check the Okta System Logs to see what policy might be hit by the users.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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Hi Mihai, it had been working for years and suddenly stopped working yesterday. We haven't made any changes.
@AseemS.76786 (Customer) was this working before and recently (a week back) stopped working?
If that is true, Microsoft few days back deprecated basic Authentication of SharePoint. This might have affected the bookmark solution as well.
Correct, it has been working for few year and suddenly stopped working yesterday. We didn't make any changes.
Hi @AseemS.76786 (Customer) I've checked for similar reports and it seems that due to changes on the Microsoft side, if you had your links configured as per this article , it won't work anymore.
According to what my colleagues form the support side were saying, there might be a workaround:
Part 1: Configure Microsoft Entra ID
Part 2: Configure Okta
I might take some time to confirm all the details and have an article posted on the subject.
In the meantime, give that a try and if needed, please open a case to work with the Okta Support team directly.
Regards.
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One question, if we have multiple pages, will we need to create a separate application for each one?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi @AseemS.76786 (Customer) , Thank you for reaching out to the Okta Community!
The issue seems to be boiling down to your authentication policies.
Depending where and what at what step of the authentication you are seeing that message, you will need to check the with your team to confirm if the Microsoft Conditional Access policies or the Okta Authentication Policies have been changed.
For the Okta side of things, you can check the Okta System Logs to see what policy might be hit by the users.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
--
Help others in the community by liking or hitting Select as Best if this response helped you.
Collect them all. Learn a new skill and earn a new Okta Learning badge.
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