DejanD.41425 (Customer) asked a question.
While attempting to upgrade the OPP agent from 2.3.1 to 3.0.02 the install failed at the 85% mark and the error reads "Unable to activate the agent. error code: 3"
In previous upgrades this would be the part where the login prompt pops up and asks to connect the API. It does ask for the domain and proxy settings but never gets to load the login prompt.
@DejanD.41425 (Customer) do you have any logs from the installation directory?
Hello @DejanD.41425 (Customer) , thank you for contacting Okta Community.
The error code 3 could refer to a conflicting or outdated version interfering with the installation. Try to uninstall the Okta Provisioning Agent, reboot, and then install the new version. Please refer to this article:
Uninstall and reinstall the Okta Provisioning Agent
Regards.
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I experience this same problem with the newer 3.00.03 version in our preview tenant as well.
I confirmed that I've fully uninstalled the old agent and removed the files from the Program Data folder as specified in the article.
Judging by the views on this post and only being 11 days old, I suspect more people are experiencing this as well.
I get to exactly 85% and instead of prompting for the credentials with admin permissions to connect the API, it just fails with error code 3 every time.
Also would like to note that I was able to roll back to my previous version without any issues at all.
This fixed the issue, I was met with the newer device activation settings instead of logging into my tenant with an admin privileged account.
Thank you @DejanD.41425 (Customer)!
Enter the entire FQDN, not just the subdomain and the install should complete. The prompt is wrong.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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Enter the entire FQDN, not just the subdomain and the install should complete. The prompt is wrong.