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0D5KZ00001FDVHi0APOkta Classic EngineDevices and MobilityAnswered2025-08-29T15:05:27.000Z2025-08-11T11:56:01.000Z2025-08-29T15:05:27.000Z

BenjaminF.87044 (Customer) asked a question.

Incorrect camera permission behavior on Android

I have a Pixel 9a and tried to add a credential by scanning a QR code this morning. I had not granted the Okta app camera permissions, so I selected the "ask every time" option. This did not allow me to scan the code. I had to choose (temporarily, of course) the "allow when using the app" level of permission. The app should work with the "ask every time" level of permission. I am not able to directly contact Okta about this bug in their app. Are they aware of it?


  • Paul S. (Okta, Inc.)

    Hello @BenjaminF.87044 (Customer)​ Thank you for posting on our Community page!

     

    If you believe this is a bug this needs to be reported though the proper channels. In this case we recommend to reach out to your Okta Administrator and have them open a case with Support to further investigate this issue.

     

    Thank you for reaching out to our Community and have a great day!

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  • Paul S. (Okta, Inc.)

    Hello @BenjaminF.87044 (Customer)​ Thank you for posting on our Community page!

     

    If you believe this is a bug this needs to be reported though the proper channels. In this case we recommend to reach out to your Okta Administrator and have them open a case with Support to further investigate this issue.

     

    Thank you for reaching out to our Community and have a great day!

    --

    Help others in the community by liking or hitting Select as Best if this response helped you.

    Just released: More Okta Community badges just added

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  • BrandonB.06003 (Customer)

    I dont have that issue on my phone - probably a bug. just submit a bug report to okta

This question is closed.
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Incorrect camera permission behavior on Android