ElenaS.89009 (Customer) asked a question.
Superadmin locked out - No support
How can the only superadmin reach out to support to resolve this, if there is no way to contact support without being authenticated?
- HarryL.05482 (Anthropic Identity)
Do you have a sales rep you can email/call? You can also try calling Okta support: +1-800-425-1267
- Mihai N. (Okta, Inc.)
Hi @HarryL.05482 (Anthropic Identity) , If I'm not mistaking that's a general contact number. I'm not sure the request will end up on the Okta Support Team side.
Regards.
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- Mihai N. (Okta, Inc.)
Hi @ElenaS.89009 (Customer) , Thank you for reaching out to the Okta Community!
If you have a paid production/developer account with us, please leverage it to open a case via the support.okta.com site or call the support line (800) 219-0964 (Customer Support Account ID number required) so our Okta Support colleagues can review the matter. If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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This question is closed.
Hi @ElenaS.89009 (Customer) , Thank you for reaching out to the Okta Community!
If you have a paid production/developer account with us, please leverage it to open a case via the support.okta.com site or call the support line (800) 219-0964 (Customer Support Account ID number required) so our Okta Support colleagues can review the matter. If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
--
Help others in the community by liking or hitting Select as Best if this response helped you.
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