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0D5KZ00000osH8q0AEOkta Classic EngineAdministrationAnswered2025-06-30T16:03:18.000Z2025-06-19T18:30:16.000Z2025-06-30T16:03:18.000Z

DanielT.21204 (Customer) asked a question.

June 19, 2025 at 6:30 PM
Locked out – no admin access and no support response

I am completely frustrated with Okta support. Our only admin is gone and we cannot get back into our Okta admin account. I have called every support number I can find, including 1-800-219-0964 and 1-888-722-7871, many times. No one ever answers. The phone system requires a support account ID, which I do not have.

I can log in to the site but I am not allowed to open a support case or escalate the issue. The support email address only sends back an automated message and does not help. I cannot find any real way to contact Okta support.

This is not acceptable for such an important platform. I need a real solution to get admin access restored. Please help.

  • 5 answers
  • 813 views
DinaI.47891 likes this.

  • User17157611498146715886 (Customer Support Online Community and Social Care)

    @DanielT.21204 (Customer)​ The situation seems quite complex. Would you like to continue this conversation over email? If so, please email us at community@okta.com. Make sure to include the URL of the Okta org in question and the email address associated with the old Super Admin account. Additionally, please provide as much context as possible.

     

    Please note that such details should not be sent as a reply to this thread, as this is a public space. However, you may include a link to this question in your email.

     

    Regards. 

    --

    Help others in the community by liking or hitting Select as Best if this response helped you.

    This month's AMA topic: Okta Device Access. Ask away today.

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  • User17157611498146715886 (Customer Support Online Community and Social Care)

    Hello @DanielT.21204 (Customer)​ , thank you for contacting Okta Community.

     

    If you lose access to your org's Admin Console, the only way to resolve this is with a support ticket. Opening a support ticket is a feature available to paid accounts. You can read more about it in the Workforce Identity Cloud Free Trial Account Support Policy Change article.

     

    If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required). If those options are not available for you despite having a paid account, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf. 

     

    Unfortunately, if no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account. You may need to use a different email address.

     

    Alternatively, if you do not have a paid account but are interested in getting one, you can contact our Sales team. A paid account could be used to request assistance for a connected free account, but the Sales team would have more details on that. 

     

    Regards. 

    --

    Help others in the community by liking or hitting Select as Best if this response helped you.

    This month's AMA topic: Okta Device Access. Ask away today.

    Expand Post

      • DanielT.21204 (Customer)

        We are a paid Okta customer and our service is billed through ATT. ATT told us to contact Okta directly for help. We do not have access to any Okta admin accounts and have not been able to get support through other channels. How can a paid customer in this situation get assistance?

      • User17157611498146715886 (Customer Support Online Community and Social Care)

        @DanielT.21204 (Customer)​ The situation seems quite complex. Would you like to continue this conversation over email? If so, please email us at community@okta.com. Make sure to include the URL of the Okta org in question and the email address associated with the old Super Admin account. Additionally, please provide as much context as possible.

         

        Please note that such details should not be sent as a reply to this thread, as this is a public space. However, you may include a link to this question in your email.

         

        Regards. 

        --

        Help others in the community by liking or hitting Select as Best if this response helped you.

        This month's AMA topic: Okta Device Access. Ask away today.

        Expand Post
        Selected as Best

      • DanielT.21204 (Customer)

        Thank you for your reply. I appreciate your willingness to help. I will email community@okta.com with the requested information and details about our situation.

        Thank you again for your assistance.

This question is closed.
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Locked out – no admin access and no support response