komalz.60805 (Customer) asked a question.
Locked out of Okta Developer Admin – Lost MFA Device
Hi, I created a free Okta developer account and set up Okta Verify as my MFA method. I no longer have access to the original device.
Now I'm being asked to verify using Okta Verify, and I’m completely locked out of the admin dashboard. I cannot access anything.
Since this is a free developer account, I can’t raise a support case. Could someone from Okta help reset MFA or provide guidance to regain access?
Org URL: trial-5033395
Hello @komalz.60805 (Customer) , thank you for contacting Okta Community.
If you lose access to your org's Admin Console, the only way to resolve this is with a support ticket. Opening a support ticket is a feature available to paid accounts. You can read more about it in the Workforce Identity Cloud Free Trial Account Support Policy Change article.
If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required). If those options are not available for you despite having a paid account, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
Unfortunately, if no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account. You may need to use a different email address.
Alternatively, if you do not have a paid account but are interested in getting one, you can contact our Sales team. A paid account could be used to request assistance for a connected free account, but the Sales team would have more details on that.
Regards.
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