c4ysu (c4ysu) asked a question.
Unable to reschedule my okta exam ,Its frustrating
Not getting any reponse from okta certification team to take the examHi Team,
I am currently unable to schedule my exam, even though 24 hours have passed as per the policy. Unfortunately, I submitted the exam by mistake due to a sudden power cut during the session.
I kindly request your support in allowing me to reschedule or retake the exam, considering the technical issue and accidental submission.
Please let me know the next steps or if any further information is required from my end.I have emailed to certification@okta,com ,its been more then 4+ days
Hi @c4ysu (c4ysu) , Thank you for reaching out to the Okta Community!
I have notified the internal team to escalate the matter.
Regards.
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Hi @Mihai N. (Okta, Inc.),
Thank you for the prompt response.
I wanted to highlight that clearing this certification is critical for me, as it directly impacts the successful completion of my probation period. Unfortunately, my probation hasn't been cleared, and this certification is one of the key reasons for it.
I would really appreciate your support in helping me move forward with this certification as soon as possible. It’s urgent for my progress in the role, and I’m committed to giving it my best.
Thanks again for your understanding and assistance.
Acknowledged.
The internal team has been informed and they are currently reviewing the matter.
They will reach out for additional details and next steps.
Regards.
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This month's AMA topic: Okta Device Access. Ask away today.
Hello community ,
I have passed my okta certification, I havent got even any email as passed ,Can you please let me know ,After exam its shown as passed but no email till now
Hi @c4ysu (c4ysu) ,
I've notified the Certification team about this, but in the meantime I also recommend checking your email filters and spam folder in case the email was misdirected.
Regards.
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@c4ysu (c4ysu) I've heard back from my colleagues from the Certification team.
Your exam is under an extensive review from our internal team. They will reach out to you as soon as they have a resolution.
Regards.
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what is meant by extensive review
@c4ysu (c4ysu) - I recommend discussing the matter directly with the certification team via certification@okta.com, as this matter if outside of the Community team's purview.
They'll be able to answer all your related questions.
Regards.
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Hi @Mihai N. (Okta, Inc.) @User16918027660924239390 (Emerging Sales - Great Lakes) ,
I hope you're doing well.
I’m writing to express my deep concern regarding the delay in receiving my Okta certification result. It has been over 48 hours since I completed the exam, and I’ve yet to receive any communication from the certification team.
I understand that reviews may be necessary in certain cases, but the lack of transparency and communication is extremely disappointing—especially after paying for the exam and completing it successfully. I kindly request that you expedite the review process or at least provide a clear update on the current status and timeline.
I sincerely hope Okta will stand by its commitment to professionalism and fairness. Please treat this as an urgent matter.
Looking forward to your prompt response.