RyanS.74671 (Customer) asked a question.
Hi
We have been trying to access our Okta account Id, and potentially post a case, but have been stuck at assigning a case admin.
We have followed this guide https://support.okta.com/help/s/article/assigning-the-case-admin-permission-to-okta-admins?language=en_US and I have Case Admin and Super Administrator roles, but still when I log in to the okta help center and click on my account dropdown I do not see the option to view cases. In addition when I go to the "Open a case" page https://support.okta.com/help/s/opencase?language=en_US I only see a You do not have permission page, with the above case admin guide linked.
Our account is preview sandbox, and we are concerned as to if we are affected by the upcoming dev account deactivation wave slated to start in a weeks time, as we have had conflicting information from Okta representatives on whether preview is affected, here and here (comment by @edunham).
Our domain is styled like this dev-*******-admin.oktapreview.com
If any more info is needed I'm happy to provide, thanks
Hello @RyanS.74671 (Customer) , thank you for contacting Okta Community.
Opening a support ticket is a feature available to paid accounts. If you have a free account, that may be the reason why you see the "you do not have permission" message. You can read more about it in the Workforce Identity Cloud Free Trial Account Support Policy Change article.
If you encounter these difficulties despite having a paid account, please reach out to your Account Executive. They may be able to engage the Support team on your behalf.
Alternatively, if you do not have a paid account but are interested in getting one, you can contact our Sales team.
Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you.
Hi @User17157611498146715886 (Customer Support Online Community and Social Care)
Thank you for answering my question re. case creation access. If the older articles I linked could be updated (or the "You do not have permission" message) to reflect that account tier might be the reason we cannot access these features I think that would go a long way towards avoiding confusion.
Are you able to answer my question re. the migration? Will our (dev-) preview sandbox edition be affected?
Kind regards
Hello @RyanS.74671 (Customer) , our dedicated team would have more details about the migration. I would suggest posting on our devforum.okta.com or emailing them at developers@okta.com.
Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you.
Just released: More Okta Community badges just added