BalachandarK.51893 (Customer) asked a question.
Hi Okta Team,
I am not able to login to my Okta tenant and getting 403 - "Access Forbidden" You don't have permission to access this page message
tenant ******.okta.com [REDACTED by Moderator]
Okta admin username :[REDACTED by Moderator].
Could you please help me with this access issue
Hi @BalachandarK.51893 (Customer) , Thank you for reaching out to the Okta Community!
Please note that free developer/trial accounts are only recoverable via self-service provided that you have configured the appropriate policies and backup accounts. The issue could be related to the MFA requirement mentioned in this article.
If you have a paid production/developer account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required) so our Okta Support colleagues can review the matter. If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account with a new email and leverage those for testing.
Beyond that, engaging our Okta Sales team to discuss the matter of getting Okta Support services would be the only option as it is unfortunately completely outside of the Okta Community Team's scope.
Regards.
--
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Im currently dealing with the same issue. Just signed up for Okta and tried to reduce the security requirements for users and now everyone is locked out. Cant even submit a ticket and no one is answering the phone. I cant even upgrade my plan off the free trial. Does anyone have any pointers here?
Hi @AndrewB.95321 (Customer) ,
The issue points towards an authentication policy which may or may not be misconfigured.
In alignment with the Okta Secure Identity Commitment, Okta is requiring customers to use multifactor authentication (MFA) to access their Okta Admin Console. MFA is an effective tool to protect against identity attacks.
The MFA will be required on all orgs and no admins will be exempt.
We recommend reviewing the Frequently Asked Questions article on this subject.
As mentioned above, if no back-up account that can access the org to reconfigure the MFA requirements/enrollments, the only option left is to sign up for a new free trial or developer account with a new email and leverage those for testing.
Beyond that, engaging our Okta Sales team to discuss the matter of getting Okta Support services.
Regards.
--
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Hi Mihai,
We’ve lost access and are currently unable to proceed with setting up the MFA policy. Could you please help us regain access?
Once access is restored, we’ll move forward with configuring the MFA policy. In the meantime, could you or someone from your team please reach out to either @AndrewB.95321 (Customer) or me directly?
Hi @TejP.63450 (Customer) ,
No, we do not have access to your org configuration.
We will not be able to help you regain access to the tenant.
Regards.
--
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi @BalachandarK.51893 (Customer) , Thank you for reaching out to the Okta Community!
Please note that free developer/trial accounts are only recoverable via self-service provided that you have configured the appropriate policies and backup accounts. The issue could be related to the MFA requirement mentioned in this article.
If you have a paid production/developer account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required) so our Okta Support colleagues can review the matter. If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account with a new email and leverage those for testing.
Beyond that, engaging our Okta Sales team to discuss the matter of getting Okta Support services would be the only option as it is unfortunately completely outside of the Okta Community Team's scope.
Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you.
Collect them all. Learn a new skill and earn a new Okta Learning badge.