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0D5KZ00000ve1uW0AQOkta Classic EngineAdministrationAnswered2025-06-30T15:48:10.000Z2025-06-09T17:03:44.000Z2025-06-30T15:48:10.000Z

MarkW.95001 (Customer) asked a question.

How can I upgrade/remove 30-day expiry on a trial account?

I used the "Contact us to extend or purchase a plan" banner on the top of the trial account (pictured below) but I have not heard back from Okta support and it's been 12 days.

 

I cannot open a support case or contact support because I guess you need to pay to get a hold of them that way. So this feels like a chicken and egg problem.


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How can I upgrade/remove 30-day expiry on a trial account?