IrynaC.41794 (Customer) asked a question.
Hello! I am writing to report an issue with our Okta Single Sign-On (SSO) integration. This integration has been working successfully for many years, but it is no longer functioning.
When attempting to log in via Okta SSO, I receive the following error message:
Sign In Denied
You do not have permission to access your account at this time. If you’re wondering why this is happening, please contact your administrator.
This issue persists even when attempting to log in with administrator permissions.
One possibility we considered is that our project might have been suspended for some reason. Could you please check the status of our project as well? We didn’t receive any emails about it.
Regardless of the cause, we require your assistance in diagnosing and resolving this problem. We rely heavily on this SSO integration for seamless access to our project.
Please let me know what information you require from my end to help troubleshoot this.
Thank you for your time and assistance.
Hello @IrynaC.41794 (Customer) Thank you for posting on our Community page!
The error points towards an authentication policy which may or may not be misconfigured.
In alignment with the Okta Secure Identity Commitment, Okta is requiring customers to use multifactor authentication (MFA) to access their Okta Admin Console. MFA is an effective tool to protect against identity attacks.
We are in the process of rolling this out and you should expect that this will be completed in Q4.
The MFA will be required on all orgs and no admins will be exempt.
We recommend reviewing the Frequently Asked Questions article on this subject.
Please also see: https://support.okta.com/help/s/article/recovery-steps-in-case-of-developer-edition-org-admin-account-lockout-post-mfa-enforcement?language=en_US
If you have a production account with us, please leverage it to open a case via the support.okta.com site or call the support line so our colleagues can investigate and confirm if the issue is related.
If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account.
Thank you for reaching out to our Community and have a great day!
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